- Investing.com
LivePerson, Inc. operates as a digital customer conversation in the United States, Canada, Latin America, South America, Europe, the Middle East, Africa, and the Asia-Pacific. It enables brands to leverage the LivePerson Platform’s intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the LivePerson Platform, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson’s Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, the company offers cloud-based suite of messaging, real-time chat, Generative AI, AI and automation, and conversation orchestration comprising LLM powered automation tools; LLM powered agent tools; conversation intelligence tools; integrations; and engagement solutions. Further, it offers Syntrix platform that enables enterprises to test, evaluate, and validate AI behavior by identifying drift and failures before they reach real customers; and hosted service. The company serves telecommunications, financial services, travel and hospitality, technology, healthcare, automotive, and consumer and retail businesses. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
Strategic Imperatives | Success hinges on stabilizing revenue, achieving positive cash flow, and leveraging expertise to regain footing in a competitive yet promising market |
Market Positioning | Despite company-specific hurdles, LivePerson operates in a promising customer engagement technology sector, presenting opportunities for growth |
Financial Outlook | Analysts project negative EPS for near future, with potential recovery not expected until second half of 2025. Price targets from Barclays set at $1.00 |
Turnaround Challenges | LivePerson faces revenue decline and negative EBITDA, embarking on a comprehensive turnaround strategy amid customer cancellations and debt burdens |

Metrics to compare | LPSN | Sector Sector - Average of metrics from a broad group of related Technology sector companies | Relationship RelationshipLPSNPeersSector | |
|---|---|---|---|---|
P/E Ratio | −0.6x | 11.2x | 12.9x | |
PEG Ratio | −0.01 | 0.32 | 0.01 | |
Price / Book | −0.9x | −3.2x | 2.4x | |
Price / LTM Sales | 0.2x | 2.3x | 2.4x | |
Upside (Analyst Target) | 24.6% | 7.6% | 25.5% | |
Fair Value Upside | Unlock | 23.4% | 2.4% | Unlock |